Fast dispatch. Free returns. 14 day shoe satisfaction guarantee. We promise.

Returns

Should you be unhappy with any part of your order, you can return it for refund or exchange within 14 days, providing it is returned in a saleable condition and all tags are attached. We offer a free returns service to all of our mainland UK customers via Royal Mail. All returns are processed on day of receipt.

Please follow the returns process below and ensure you enclose a copy of your receipt or contact details with your return.

Alternatively, all items purchased online can be returned to any Sweatshop store (excluding Harrods) with your receipt as proof of purchase.

Step 1

Complete the following form to let us know what you're returning, the reason for return and whether you require an exchange or refund. This must be completed to help us process your return quickly.

Name: *
Original order number (see your receipt): *
Item(s) to be returned: *
Reason for return: Sizing
Wrong item received
Differs from catalogue picture
Displeased with quality
Arrived too late
14 day shoe satisfaction guarantee
Faulty / Other (specify in notes below)
Exchange/Refund: Refund
Exchange
Confirm item to be exchanged for (product name, size, colour):
Additional Notes (please provide any further comments to help us process your return eg. nature of product fault):
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Voted Best Retailer in the Runner's World Personal Best Awards 5 years in succession

Voted 'Best Retailer'
5 years in succession